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4 September 2017

Sony Xperia Z2 Problem and Solution

Sony Xperia Z2 is among the top most selling smartphone in Unit5ed States and around the world. The cell phone is often compared with Sony Xperia Z1, Sony Xperia Z3, Samsung Galaxy S5 and Apple iPhone 6.
Recently many Sony Xperia Z2 owners have been complaining about several hardware and software problems and issues and want to know about solutions to their issues. Most common problems and issues with the Sony Xperia Z2 smartphone are:
  1. Overheating Problem.
  2. Speaker Problem.
  3. WiFi Connectivity Problem.
  4. USB Connectivity Problem.
  5. Gaps in the Handset.
  6. Slow Charging Problem.
  7. Tap to Wake Problem.
  8. Call and Notification Volume Problem.
  9. 4 K Video Recording Problems.
Let us now look and possible solution to the above problems.

Sony Xperia Z2 Overheating Problem and Solution

  1. The overheating problem occurs mainly during 4K video recording.
  2. Try to use a high capacity external SD card. This phone supports up to 128 GB.
  3. Change settings to save videos in the external storage. Do not shoot 4K videos for long duration. Shoot 4K video in short duration limited to few minutes.
  4. Try to avoid using image intensive apps that may lead to overheating.
  5. Do not open too many applications simultaneously and close all applications running at the background.
  6. Forthcoming software update may fix the issue. Go to > Settings > about phone > Software updates > System updates.
  7. If nothing works then take the cell phone to authorized Sony service center.

Sony Xperia Z2 Speaker Problem and Solution

  1. Check and remove and external elements such as paper etc.
  2. Check volume level. Make sure it is set to maximum.
  3. Go To > Settings > Sound > Change your ringtone or notification sounds.
  4. Go To > Settings > Sound > Sound effects > Sound enhancements > Settings > Switch ON xLoud.
  5. If nothing works then take the cell phone to authorized Sony service center.

Sony Xperia Z2 Call and Notification Volume Problem and Solution

  1. Check out the above solution.

Sony Xperia Z2 WiFi Connectivity Problem and Solution

  1. Reboot both your phone and check if the problem is solved.
  2. Check out if the latest version of firmware is installed in the phone. Go to > Settings > about phone > Software updates > System updates.
  3. Go to Settings > Wi-Fi > Press option button / icon > Tap Advanced > Tap Keep Wi-Fi on during sleep > Select always.
  4. Make sure you are within reasonable range from the WiFi router and remove any protective case from your phone. Remove the phone from docks or stand to see if the Wi-Fi signal strength improves.
  5. Make sure potential interfering devices or appliances are not placed close to the Wi-Fi router.
  6. Make sure that your password is correct and that it doesn’t contain any special characters.
  7. Set the IP manually. Go To > Settings > Wi-Fi > Tap and hold the network you are connecting to > Select Modify network > Tick the Show advanced options box > Select Static under IP settings > Save.
  8. If none of the above tips help, try to connect to another network to see if it works.
  9. Turn OFF battery saving mode and see if the problem is fixed.
  10. Reset the phone to factory settings.
  11. If nothing works then take the cell phone to authorized Sony service center.

Sony Xperia Z2 Gaps in the Handset Problem and Solution

  1. According to official sources and news, this is a hardware issue and Sony is looking into the matter. Take your handset for Sony Center for waterproof test or replacement.

Sony Xperia Z2 Slow Battery Charging Problem and Solution

  1. Check out the charger cable for any fault. Use another charger and check.
  2. Always use the original charger. Duplicate, cheaper or third-party chargers can cause problems.
  3. Make sure the charger is properly connected.
  4. Check out the charging speed using USB.
  5. If the problem is not solved then take the cell phone to authorized Sony service center.

Sony Xperia Z2 Tap to Wake Problem and Solution


  1. Make sure the feature is ON. Go To > Settings > Display > Tap to wake up.
  2. Double tap quickly on the screen to wake the device up.
  3. Tap with your fingertip twice in exactly the same spot on the Touchscreen. It works best when the phone is on a hard surface.
  4. If the problem is not solved then take the cell phone to authorized Sony service center.

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